PRIVACY POLICY

This Privacy Policy explains how Rifonelix, operated by Ahnenheil UG (haftungsbeschränkt), processes personal information when you visit our website, contact us or place an order.

We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable German data protection law and other applicable privacy regulations.

Data Controller

Ahnenheil UG (haftungsbeschränkt)

Kreuzstraße 20
75334 Straubenhardt
Germany

Email: info@rifonelix.com

Personal Data We May Collect

Depending on how you interact with our website, we may collect:

First and last name
Email address
Billing address
Shipping address
Telephone number if provided
Order details
Product information
Payment-related information
Customer service communications
IP address
Browser and device information
Website usage information
Cookie information
Marketing preferences
Information you voluntarily provide through forms, emails or other communications

Payment information may be processed directly by the payment service provider used during checkout. We do not need to store full payment card information ourselves when payment is handled by a third-party payment provider.

How We Use Your Information

We may use personal information to:

Process and fulfill orders.
Process payments.
Arrange delivery.
Provide customer support.
Process returns, refunds and cancellations.
Communicate with you about your order.
Maintain and operate our website.
Prevent fraud and unauthorized transactions.
Protect the security of our website and systems.
Meet accounting, tax and other legal obligations.
Improve our products, services and shopping experience.
Send marketing communications where you have provided the required consent.

Legal Basis for Processing

Depending on the circumstances, we process personal information under the following legal bases provided by the GDPR:

Contract performance

We process information necessary to process and fulfill your order, arrange delivery, process payment, handle returns and provide customer support.

Legal obligations

We may process and retain information where required by tax, accounting, commercial or other applicable laws.

Legitimate interests

We may process certain information where necessary for legitimate business interests, such as website security, fraud prevention, technical maintenance and improving our services, provided that your rights and interests do not override those interests.

Consent

Where required, we process information based on your consent, including certain marketing communications and non-essential cookies.

You may withdraw consent at any time.

Website and Hosting

Our online store is operated using Wix.

Wix may process certain technical information, cookies and other data necessary to provide website hosting, security, ecommerce functionality and related services.

Information may also be processed by Wix's service providers where necessary to provide these services.

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of the website.

Other cookies may be used for analytics, advertising or marketing purposes where legally permitted and, where required, after obtaining your consent.

You can manage cookie preferences through the available cookie settings on the website.

Disabling certain cookies may affect some website functions.

Advertising and Meta Pixel

Our website may use Meta advertising technologies, including the Meta Pixel, to measure advertising performance, understand website activity and improve advertising campaigns.

Where required by applicable law, non-essential advertising or tracking technologies are activated only after the appropriate consent has been obtained.

Depending on your settings and applicable law, information such as website interactions, device information and certain online identifiers may be processed by Meta.

Meta may process information outside the European Economic Area. Where personal data is transferred outside the EEA, appropriate safeguards are used where required by GDPR.

Payment Providers

When you place an order, payment information may be processed by the payment service provider selected during checkout.

Payment providers may collect and process payment and transaction information in accordance with their own privacy policies and applicable legal requirements.

We receive information necessary to confirm and fulfill your order.

Shipping and Logistics

To deliver your order, we may share necessary information such as your name, shipping address, email address and order information with shipping, logistics and fulfillment providers.

Only information necessary to fulfill the delivery is shared.

Customer Communications

If you contact us by email or another available communication method, we may process the information you provide to respond to your request and maintain appropriate customer service records.

Marketing Communications

If you subscribe to our newsletter or otherwise provide the required consent to receive marketing communications, we may use your email address to send information about products, promotions, news or other Rifonelix updates.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.

Sharing Personal Data

We may share personal information with trusted service providers where necessary to operate our business, including:

Website and hosting providers
Payment service providers
Shipping and logistics providers
Fulfillment providers
IT and technical service providers
Advertising and marketing providers
Professional advisers
Government authorities where required by law

We do not sell your personal data.

International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where personal data is transferred outside the EEA, we take appropriate measures required by the GDPR to provide an adequate level of protection, such as an adequacy decision or appropriate contractual safeguards where applicable.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

Certain transaction, accounting and tax records must be retained for statutory periods.

When personal information is no longer required and no legal obligation requires continued retention, it will be deleted or securely disposed of where appropriate.

Your GDPR Rights

Subject to applicable legal requirements, you may have the right to:

Request access to your personal data.
Request correction of inaccurate information.
Request deletion of personal data.
Request restriction of processing.
Object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact: info@rifonelix.com

Data Security

We use appropriate technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or legal requirements change.

The latest version will always be made available on our website.

Contact

For questions about this Privacy Policy or the processing of your personal data, contact:

Ahnenheil UG (haftungsbeschränkt)

Kreuzstraße 20
75334 Straubenhardt
Germany

Email: info@rifonelix.com

PRIVACY POLICY

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